Tell Aqive 氣機科技 what's wrong and we'll follow up by email.
Not sure? No problem — the brand will confirm once they receive your item.
Optional — leave blank if you bought in a physical store or don't have an order number.
Please enter the actual purchase date so the brand can confirm your warranty period.
Select a product above to choose from its issue categories.
Photos of the problem — up to 3, jpg / png / webp / pdf, max 10MB each
Upload your receipt / invoice / order screenshot — up to 3, jpg / png / webp / pdf, max 10MB each
Proof of purchase is required to submit.
Your repaired item will be shipped back to this address — please double-check it.
The recipient name must match your photo ID — both convenience-store pickup and home delivery check it, and a mismatch may block collection.
Aqive 氣機科技 processes the name, contact details, delivery information and proof of purchase you enter here under its privacy policy, in order to handle this warranty/repair request. The data is kept until the case is closed and for any legally required retention period. You can download or delete it at any time from the case tracking page.
You have the right to access, correct and delete your personal data — sign in to case tracking with the same email address to do it yourself.
