Version 1 · published Aug 16, 2026

Aqive 氣機科技 Privacy Policy

This policy explains how Aqive 氣機科技 (address: 台北市松山區南京東路五段223號7樓) processes your personal data for product registration, warranty and after-sales service. The service is technically operated on the platform.

What data we collect

We only collect the following data necessary to provide the service:

Email address (account identity and notifications)
Name (required)
Country/region (required)
Interface language
Phone number (optional)
Purchase date (optional, self-declared)
Purchase channel (optional, self-declared)
Proof of purchase files (optional upload)
Marketing consent status

How we use your data

Your data is used for product registration, warranty management, repair service and necessary service notifications; it is used for marketing messages only with your separate explicit consent.

Retention periods

Data is retained according to the platform retention policy:

Raw scan events: aggregated statistics only after 90 days
Anti-counterfeit alerts and evidence snapshots: 3 years
One-time passcode (OTP) records: retained for security purposes without a fixed automatic-deletion schedule
Audit logs: retained for compliance and security purposes; not subject to routine automatic deletion
Closed service tickets and warranty records: retained on the basis of legitimate interest in warranty-chain integrity; not subject to routine automatic deletion

Your rights

You may at any time review and correct your personal data in your account settings, download a copy of your data (JSON and CSV), or request account deletion (personally identifiable data is irreversibly anonymised; product and warranty history is retained on the basis of legitimate interest in warranty-chain integrity). You may withdraw marketing consent at any time.

Third-party services in use

No third-party data integrations are currently enabled.

Contact us

If you have any questions about this policy, contact: contact@aqive.app. Data protection officer (DPO): contact@aqive.app.